01 / What does renqavi™ sell?

We focus on introductory woodcarving tools for adults. Each product page identifies the specific tool or kit, selected options, dimensions, and supplied components.

02 / Does every kit include wood and protective equipment?

No. Wood blanks, gloves, sharpening equipment, patterns, cases, and other accessories are supplied only when expressly listed. Decorative objects and photography props are not automatically included.

03 / Are beginner tools safe for children?

Our products are intended for adults and are not children's toys. Beginner tools may have very sharp edges. Appropriate instruction, careful handling, a secure workpiece, and suitable protection remain necessary.

04 / How do I choose a tool?

Review the blade profile, size, material, intended task, and any wood recommendations in the listing. Do not assume a tool is suitable for every wood, carving technique, or level of force.

05 / Will wood look exactly like the photos?

Natural grain and tone may differ where wood is supplied. Screen settings and lighting also affect appearance. The delivered product must still meet the advertised material, dimensions, quantity, and other applicable specifications.

06 / Can I expect the same result as a project photo?

Results depend on technique, material, practice, and the equipment used. A project image does not promise a particular personal result. A genuine product defect or misleading description can still be reported for review.

07 / How long does processing take?

Standard processing is 1–3 business days following payment confirmation. A different preparation or production period applies only where disclosed before purchase. Processing is separate from transport.

08 / How long does shipping take?

Standard estimated transit is 7–12 business days after dispatch, subject to any destination-specific estimate disclosed before purchase. These are estimates rather than guaranteed arrival dates.

09 / What does shipping cost?

The available delivery service and shipping charge are shown at checkout for your address. Free shipping applies only when an explicit offer and its conditions are displayed.

10 / How do I track an order?

Shipment information is sent to the email supplied at checkout. Carrier updates may take time to appear. Contact service@renqavi.com if a parcel is overdue, appears lost, or is marked delivered but cannot be located.

11 / Can I change or cancel an order?

Contact us immediately. We can accommodate a request only before fulfillment begins; packing or dispatch preparation may prevent changes. A successful cancellation has no cancellation fee, and the refund is issued to the original payment method within 5–10 business days after confirmation, or sooner where required by law.

12 / What is the return period?

Request an eligible return within 30 calendar days after delivery. Preference-based returns require unused items in their original condition with the supplied packaging and components. Mandatory rights for faulty or misdescribed goods remain available.

13 / Who pays return shipping?

Customers pay postage for eligible preference-based returns. We arrange an appropriate remedy at no additional cost for verified damage, defects, wrong or incomplete items, and material description errors. No restocking fee applies.

14 / When will I receive a refund?

Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. If no return is required, the period runs from approval. Payment providers may take additional time to post the credit; shorter mandatory deadlines take precedence.

15 / Where should I send a return?

Contact support first for the authorized destination and instructions. Do not use our registered business address without specific approval. Protect blade edges, secure every component, and follow the agreed shipping instructions.

16 / What if a tool is damaged or unsafe?

Stop using it and contact service@renqavi.com with the order number and a description. Provide evidence only where safe; do not test an unsafe blade or expose yourself to injury to demonstrate a fault.