From order
to workbench.
Processing: 1–3 business days.
Estimated transit: 7–12 business days after dispatch.
Shipping charge: displayed at checkout.
01 / Preparation before shipment
Standard orders are prepared within 1–3 business days after payment confirmation. Processing covers order preparation and is separate from carrier transport.
Business days exclude weekends and applicable public holidays. Any different product-specific preparation or production period must be disclosed before purchase.
02 / Estimated transport time
Standard estimated transit is 7–12 business days after dispatch, subject to destination-specific information disclosed before purchase.
Carrier disruption, customs processing, public holidays, weather, or destination conditions may affect arrival. An estimate is not a guaranteed delivery date.
03 / Destinations and delivery charges
Supported addresses and delivery options are shown during checkout. The charge for the selected service is displayed before payment.
No general free-shipping promise applies unless a specific offer and its conditions are displayed. Contact us before ordering if checkout does not provide a suitable service.
04 / Dispatch location
The registered business address identifies the operating company and does not by itself identify a warehouse or dispatch country.
Orders may be fulfilled through our own or partner facilities according to inventory and destination. Do not assume domestic or U.S. dispatch unless expressly stated for the order. Ask support before purchase if origin is important.
05 / Shipment details and tracking
We send dispatch information to the email supplied at checkout, including tracking where available. The first carrier update may appear after the dispatch notice.
An order may travel in separate parcels with separate tracking. Splitting a shipment does not by itself create an additional shipping charge.
06 / Delays and missing shipments
Contact service@renqavi.com with your order number and tracking details if transport is substantially overdue, tracking remains unchanged for an extended period, or a parcel appears lost.
We investigate and arrange an appropriate resolution. If we cannot meet a promised dispatch period, we explain the revised timing and applicable cancellation or refund options, obtaining delay consent where required.
07 / Marked delivered but not found
Check the delivery location, household members, building reception, and available carrier details where appropriate. Contact us if the parcel remains missing.
A delivery scan alone does not automatically defeat a legitimate missing-parcel claim. We review the available evidence and circumstances.
08 / Address changes and cancellations
Request changes immediately. We can accommodate a request only before fulfillment begins; packing or dispatch preparation may prevent a change or cancellation.
Successful cancellations have no cancellation fee. We refund the original payment method within 5–10 business days after confirmation, or sooner where required. After dispatch, the applicable return process may be needed.
09 / Delivery errors and damage
Report a damaged, incorrect, or incomplete shipment with the order details and evidence where safe. We resolve qualifying merchant-caused problems without additional cost to you.
If an incorrect customer-supplied address creates actual redelivery costs, we explain those costs and obtain agreement before arranging a chargeable reshipment.
10 / Import requirements and support
For cross-border orders, amounts collected by us appear at checkout. Destination duties, taxes, or clearance charges not included there may be payable separately; ask us before ordering if clarification is needed.
Delivery availability may depend on destination rules applicable to the selected tool or material. For assistance, email service@renqavi.com.