A practical way
to put things right.
Return request: within 30 calendar days after delivery.
Approved return refund: 5–10 business days after receipt and inspection.
Restocking fee: none.
01 / The return period
Contact us to request an eligible return within 30 calendar days after delivery. State the order number, item, and reason for the request.
This voluntary return period does not reduce any longer or additional remedy provided by mandatory consumer law.
02 / Preference-based eligibility
For a change-of-mind or other preference-based return, items must be unused, unaltered, and in their original condition with original packaging, supplied components, accessories, and documentation.
Cutting, sharpening, honing, carving, applying finishes, or consuming supplied materials may affect eligibility for a preference return. Reasonable inspection and statutory rights are assessed under applicable law.
03 / Starting a request
Email service@renqavi.com with your order number, the product, and a description of the issue or reason for return.
Photos or video may help where relevant and safe. We do not require you to test a dangerous tool or handle an exposed blade to demonstrate a concern.
04 / Authorized return destination
We provide the appropriate destination and instructions after reviewing your request. Do not return goods to the registered business address or parcel sender address unless we specifically instruct you to do so.
Contact us if you need clarification before posting the item.
05 / Preference-return costs
Customers pay return postage for eligible preference-based returns. Original outbound shipping is not refunded for those returns unless applicable law requires otherwise.
We do not charge a restocking fee. A discounted price alone does not make an item non-returnable; any lawful product-specific restriction must be disclosed before purchase.
06 / Defects, damage, and wrong items
If an item is damaged, defective, incorrect, incomplete, or materially misdescribed, contact us promptly so we can review the issue.
For a qualifying problem, we provide an appropriate repair, replacement, refund, or return arrangement without additional cost to you, including required return shipping. Relevant outbound shipping is refunded when an entire order is refunded because of our error.
07 / Tool condition and craft results
Damage caused by misuse, unsuitable force, unauthorized alteration, or normal wear is assessed separately from a manufacturing defect. We review the actual circumstances rather than automatically rejecting a concern.
Natural wood variation or a disappointing personal carving result does not alone establish a defect, but neither removes rights relating to an inaccurate description or faulty product.
08 / Safe return packaging
Follow the provided instructions, protect cutting edges with suitable covers, prevent movement inside the parcel, and include all relevant supplied parts. Retain tracking or proof of postage.
If safe packing or carrier acceptance is uncertain, contact us before shipping. Do not mail loose or unprotected sharp tools.
09 / Inspection and decisions
Returned items are inspected against the applicable conditions. If an eligibility problem is identified, we explain the reason and any available options.
You may contact us to request review of a decision. Conditions for preference returns do not override mandatory remedies for faulty or misdescribed goods.
10 / Refund timing and destination
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Where no return is required, an approved refund is issued within 5–10 business days after approval.
Your payment provider may require additional posting time. Shorter legally required deadlines take precedence. Store credit is not substituted for a monetary refund without your agreement.
11 / Exchanges
Contact us to discuss another tool or option. Exchange availability is not guaranteed.
If a direct exchange is unavailable, we explain the eligible return and reorder process and any applicable charges before you decide.
12 / Cancellation before fulfillment
Request cancellation as soon as possible. We can accommodate it only before fulfillment begins; packing or dispatch preparation may prevent cancellation.
A successful cancellation has no cancellation fee. We issue the refund to the original payment method within 5–10 business days after confirmation, or sooner where required. After dispatch, the applicable return process may be needed.