Clear terms.
From selection to support.
These terms govern purchases through renqavi.com together with the product information and applicable store policies presented before purchase.
Last updated: October 23, 2026.
01 / Operator and customers
renqavi™ is owned and operated by Guangzhou Zhangcaili Technology Development Co., Ltd. Our owner and complete contact details are listed below.
Our woodcarving products are intended for adults. Customers must have the legal capacity and payment authorization required for the purchase.
02 / Product selection
Review the selected variant, blade profile, dimensions, materials, intended use, and included components before ordering. Accessories, wood blanks, protection, and project materials are included only when expressly listed.
Natural variation and screen differences may affect appearance but do not excuse material misdescription or failure to meet advertised specifications.
03 / Intended use and handling
Woodcarving tools may have sharp edges and points. Follow product instructions, secure the workpiece, keep clear of cutting paths, and use suitable protection and instruction.
Do not use a damaged or unsuitable tool. Beginner labeling is not a promise of risk-free use, and protective accessories do not eliminate injury risks. These provisions do not remove mandatory product-safety obligations or consumer remedies.
04 / Prices and payment
Review the displayed currency, merchandise amount, shipping, and other charges collected at checkout before payment. Available payment methods are those presented for your order.
If a genuine pricing or technical error affects an order, we contact you about a lawful resolution. We do not impose an increased charge without your agreement.
05 / Orders and availability
An order submission is a request to purchase. Automated acknowledgments and payment authorizations do not alone confirm dispatch. Inventory, payment, delivery details, and suspected errors may require review.
If we cannot fulfill the order, we notify you and arrange an appropriate refund of captured amounts rather than retaining payment for unavailable goods.
06 / Processing and delivery
Standard processing is 1–3 business days after payment confirmation. Standard estimated transit is 7–12 business days after dispatch. These are separate periods; different product or destination estimates must be disclosed before purchase.
Shipping charges appear at checkout. Arrival estimates are not guarantees. The company registration address does not establish a local dispatch warehouse.
07 / Shipment issues
Dispatch may involve our own or partner facilities. Contact us if tracking becomes overdue, a parcel appears lost, or delivery is disputed.
We investigate legitimate concerns and do not automatically reject a claim because of a delivery scan. If a promised dispatch period cannot be met, applicable delay notification, consent, cancellation, and refund rights remain available.
08 / Returns and related costs
Eligible returns may be requested within 30 calendar days after delivery. Preference returns require unused items in original condition with the supplied packaging and components; customers pay return postage, and original outbound shipping is not refunded unless required by law.
No restocking fee applies. Contact us for the authorized destination before posting. Do not use the registered address without instructions.
09 / Problems and refunds
Verified damage, defects, incorrect or incomplete goods, and material description errors receive an appropriate remedy without additional cost for the qualifying issue.
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or within 5–10 business days after approval when no return is required. Provider posting time may be additional; shorter mandatory deadlines take precedence.
10 / Changes and cancellations
Request changes immediately. Requests can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent cancellation or amendment.
Successful cancellations have no cancellation fee. Refunds are issued to the original payment method within 5–10 business days after confirmation, or sooner where required. After dispatch, the applicable return process may be necessary.
11 / Lawful conduct and content
Do not use the store for fraud, unauthorized payment, unlawful transactions, interference with security, or infringement of others' rights.
The brand and original website materials may be protected by intellectual-property rights. Purchasing a product does not transfer ownership of those rights.
12 / Rights, updates, and contact
Nothing in these terms excludes non-waivable consumer rights or liability that cannot legally be excluded. Applicable mandatory law takes precedence over conflicting wording.
Revisions apply prospectively and do not remove rights attached to an existing order. Contact service@renqavi.com for questions or to request review of an order issue.