A clear total.
A considered purchase.
Review the selected tools, quantities, delivery address, currency, and final payable amount before authorizing your order.
01 / Available payment methods
The methods offered for a particular order appear at checkout. Availability may depend on location, currency, device, or the payment provider.
A payment logo elsewhere on the website does not guarantee that every method is available for every transaction.
02 / Prices and currency
The storefront and checkout identify the applicable currency and prices. The checkout total includes the merchandise, displayed shipping charge, and amounts collected by us for applicable taxes or other disclosed charges.
Your bank or payment provider may apply its own currency-conversion or transaction fees.
03 / Authorization and order review
You must be authorized to use the payment method submitted. A payment authorization or automated order acknowledgment does not by itself confirm dispatch or guarantee that an order can be fulfilled.
We may review inventory, billing details, suspected duplication, or an apparent transaction error and contact you where necessary.
04 / Checkout information
Payment credentials are handled by the checkout and payment systems offered for your transaction. Customer service does not request complete card details, security codes, passwords, or authentication codes by ordinary email.
Reasonable safeguards reduce risk, but no online system can promise absolute security.
05 / Verification and declined payments
Your provider may require additional authentication. If a payment fails, review the entered information or contact the provider rather than repeatedly submitting the same transaction.
We cannot override an issuer's authorization decision. Contact us if you believe an order has been charged more than once.
06 / Approved refunds
Refunds are issued to the original payment method. Approved returned items are refunded within 5–10 business days after receipt and inspection; approved refunds requiring no return are issued within 5–10 business days after approval.
A provider may need additional posting time. A shorter deadline required by law takes precedence. We do not substitute store credit for a monetary refund without your agreement.
07 / Canceled orders
Contact us immediately to request cancellation. A request can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent cancellation.
Successfully canceled orders have no cancellation fee. Refunds are issued to the original payment method within 5–10 business days after cancellation confirmation, or sooner where legally required.
08 / Unfamiliar charges
If you notice an unfamiliar charge connected with a purchase, contact service@renqavi.com and your payment provider promptly.
Provide the order number and relevant non-sensitive transaction details. Never send full payment credentials to demonstrate a billing concern.